Delivery & Returns

DELIVERY & RETURNS POLICY

Last Updated: February 26, 2025

All orders are processed within 1-2 business days after payment confirmation.
Subscription orders are automatically processed according to your chosen delivery schedule.
Standard delivery within the Netherlands typically takes 1-3 business days after dispatch.
International shipping is available to select European countries with delivery times of 3-7 business days.

Free shipping on all subscription orders within the Netherlands.
Standard shipping fee of €4.95 applies to all one-time purchases within the Netherlands.
International shipping costs vary by destination and will be calculated at checkout.

We use trusted courier services to deliver your supplements.
All orders include tracking information that will be sent to your email address.
For subscription orders, you will receive a notification email before each shipment.

If you haven't received your order within the expected timeframe, please check the tracking information first.
For any delivery issues, please contact our customer service team at support@covaperformance.com within 7 days of the expected delivery date.

Due to the nature of our nutritional supplements, we generally do not accept returns unless:
- The product arrives damaged or defective
- We shipped an incorrect product
- The product is recalled

Contact Us: To initiate a return, contact our customer service team at support@covaperformance.com within 14 days of receiving your order.
Provide Information: Include your order number, a description of the issue, and photos of the damaged/incorrect product if applicable.
Return Authorization: Our team will review your request and provide instructions for return if approved.
Packaging: Return the product in its original packaging if possible.

Refunds for approved returns will be processed within 14 days of receiving the returned product.
Refunds will be issued to the original payment method used for purchase.
Shipping costs are generally non-refundable unless the return is due to our error.

We offer exchanges for damaged or incorrect products.
The replacement product will be shipped once we receive and verify the returned item.

You can skip, pause, or cancel your subscription at any time through your account or by contacting customer service.
Changes to subscriptions must be made at least 3 business days before your next scheduled delivery to take effect for that shipment.
You can change your delivery address or product selection through your account settings.

If you have any questions about our delivery and returns policy, please contact us:

Cova Performance B.V.
The Netherlands
Email: support@covaperformance.com
Phone: +31 088 885 1000